Listed below are all the safety recommendations that Accurate Moving Company has committed to in order to keep the community, employees, and customers safe.
It is communicated to employees that they are encouraged not to report to work if they are feeling unwell or displaying consistent with COVID-19 (eg. cough, sore throat, fever, etc.) within the past 48 hours.
Moving vehicles are going to be well-stocked with hand sanitizer and disinfectant wipes so that technicians are able to properly disinfect themselves (as well as commonly touched surfaces such as door handles and steering wheels) between uses.
Ensure there is enhanced cleaning of all office areas — this includes high-touch surfaces and washrooms, which will be cleaned at least twice a day.
Employees will maintain at least 6 feet of distance between one other and within shared areas. Spaces will be clearly labeled by visual markings.
Recommended Message to Customers
Moving vehicles and equipment will be regularly sanitized.
All safety procedures will be followed as advised by the CDC (6 feet of social distancing between team members and customers).
PPE will be used and properly handled by the mover (eg. gloves, safety glasses, hand sanitizers, masks, etc.).
Before the Site Visit
The service provider will sanitize all equipment before taking into the customer’s home, and wear gloves and a mask upon entering the home (including full-face shields that can be sanitized between home visits).
PPE: all staff will use equipment provided by employer to cover their nose, mouth, and eyes (eg. Non-surgical mask plus face shields or safety glasses).
Homeowners can be notified prior to the appointment that social distancing will take place while their service provider is carrying out the required work. For example: “For the safety of our employees, we ask that during the appointment they encounter only as many members of the household needed to carry out the job”.
During the Site Visit
When arriving, employees will call the client when they are outside their home to notify them of their arrival.
Movers will avoid physical contact and proximity with household/site members (and whenever unavoidable, they will maintain 6 feet of distance between one another).
All movers will be provided with a hand sanitizer, which will be carried with them as standard.
Movers will wear protective equipment (PPE) at all times inside the home, as well as ensure they are changing this equipment out between visits.
After the visit
Contactless payment solutions will be the default payment method to limit any physical contact with the service provider and the home or business owner. Alternatively, online invoicing solutions will be offered. Your payment management system provider should be able to provide further details and options for setting this up.
All debit and credit card machines will be cleaned and disinfected prior to and after each service call.
Satisfaction surveys around service and adherence to COVIDSafe measures can be sent to the customer following the meeting, to ensure standards were met.
Handling a service call if the client has tested positive for COVID-19 (emergencies only)
It is imperative that the owner of the business is fully transparent with the service provider entering the home or office, in order for them to make an informed decision as to whether they would like to not take the service call.
Full PPE will be worn at all times by the mover and strict social distancing measures will be in place with any member of the household.